General FAQ

Return

• Do you have a 14-day free return policy?
• How do I request a return? What is the return policy?

Warranty

• What is the warranty policy?

About your order

• How do I track my orders?
• How do I change my order, e.g. color, address?
• Is there a benefit if I recommend my friends to buy it?
• Can I take a test ride before I buy one?

Shipping

• When will the order start shipping?
• How does Urtopia avoid shipping damage?
• What are the logistics companies we are working with?
• Where is the local warehouse?
• How many ways can I get my Urtopia?
• Can you deliver it to my home?

Payment

• What are the payment options?
• Financial option with Klarna
• About Sales Tax