General

Why choose Urtopia

• Why buy Urtopia E-Bike online?
• Why Urtopia?

Orders

• How to order online?
• Can I take a test ride before I buy one?
• How do I choose the bike that fits me the best?
• How do I track my orders?
• Is there a benefit if I recommend my friends to buy it?
• How do I make a change/cancel my order?

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Shipping

• Can you deliver it to my home?
• How many ways can I get my Urtopia?
• What are the logistics companies we are working with?
• How will my ebike ship?
• When will the order start shipping?
• Will the accessories and the e-bike be in the same box?

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Payment

• What are the payment options?
• Financial option with Klarna
• About Sales Tax

After-sale service

• What the work flow of our CARE (after-sales support)? How can it help you?
• Where do I get my Urtopia e-bike fixed after purchase?
• Do you have after-sale service in local areas?
• What to do if I Receive a Damaged Parcel?

Warranty

• What is the warranty policy?
• What's the claim process?

Return

• How do I request a return? What is the return policy?
• Do you have a 14-day return policy?