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  1. Urtopia
  2. General

General

Why choose Urtopia

  • Why buy Urtopia E-Bike online?
  • Why Urtopia?

Orders

  • How to order online?
  • Can I take a test ride before I buy one?
  • How do I choose the bike that fits me the best?
  • How do I track my orders?
  • Is there a benefit if I recommend my friends to buy it?
  • How do I make a change/cancel my order?
See all 7 articles

Shipping

  • Can you deliver it to my home?
  • How many ways can I get my Urtopia?
  • What are the logistics companies we are working with?
  • How will my ebike ship?
  • When will the order start shipping?
  • Will the accessories and the e-bike be in the same box?
See all 8 articles

Payment

  • What are the payment options?
  • Financial option with Klarna
  • About Sales Tax

After-sale service

  • What the work flow of our CARE (after-sales support)? How can it help you?
  • Where do I get my Urtopia e-bike fixed after purchase?
  • Do you have after-sale service in local areas?
  • What to do if I Receive a Damaged Parcel?

Warranty

  • What is the warranty policy?
  • What's the claim process?

Return

  • How do I request a return? What is the return policy?
  • Do you have a 14-day return policy?
Urtopia
English (Germany)