Before you buy
- "What is the One-Year Connect Service and do I need to purchase it? "
- What are the differences between these ebikes, and how to choose a suitable bike?
- How to choose the right size for my weight？
- Where can I buy accessories for the Urtopia e-bike?(fenders/water bottle cage/battery/kickstand......)
- What are the reasons behind the unavailability of shipping services in Alaska and Hawaii?
- What is the expected delivery time frame in Germany/US? Do you offer free shipping?
Why choose Urtopia
Orders
- How can I modify my order?
- How can I locate my order information. What is my ordernumber?
- Can I cancel my order or request a refund before the delivery? Will I receive a full refund?
- How to order online?
- Can I take a test ride before I buy one?
- How do I choose the bike that fits me the best?
Shipping
- What is the tracking number for my e-bike/accessories order? How can I track my order?
- Can you deliver it to my home?
- How many ways can I get my Urtopia?
- What are the logistics companies we are working with?
- How will my ebike ship?
- When will the order start shipping?