Carbon E-Bike FAQ

Specs FAQ

• What does 'Full Carbon Fiber' mean?
• Why choose a rear hub motor on Urtopia e-bikes?
• Why is there no Samsung logo on the outside of the battery?
• What are the height and weight limits for riders on carbon 1?
• Does the motor have turbo mode?
• Why don't you have suspension?

See all 9 articles

Assembling

• What accessories are included in the carbon one/1S ebike box?
• How do I assemble it when I receive it? How long does it take?
• Adjust the bike to fit you
• Basic Orperations
• How to charge the battery?

Maintenance and fix

• Cannot recognise fingerprint.
• Motor Issues
• Bike Frame Issues
• Brakes Problem
• Bike does not turn on
• How to replace a rear wheel ?

See all 7 articles

Others

• Where can I find the SN number?
• Do I need to buy a lock?
• Is it possible to put Urtopia on my car?
• What parts can I modify by myself?
• Are the pedals on the Urtopia replaceable?