Your payment didn't go through? What to do? September 12, 2023 08:20 For assistance with failed payment attempts, kindly reach out to us at support@newurtopia.com. Please inform us of the specific payment method you intended to use. Our team will be glad to provide further assistance and support. Related articles About Sales Tax What payment methods are available? Could you please assist me with the Klarna 24 installment payment option? Why buy Urtopia E-Bike online? What are your current return and refund policies? Where can I find it?