YES, if you wish to proceed with a refund, we kindly request that you contact our support team at firstname.lastname@example.org. If your order has not yet been shipped, we will be able to provide a full refund promptly.
Additionally, for customers who have made payments through Klarna, we have specific information about the refund process. We recommend reviewing the refund policy details via the following links:
For customers in the United States: https://newurtopia.com/pages/refund-policy
For customers in Germany: https://newurtopia.de/pages/refund-policy