Simply reach out to us at care@newurtopia.com, and our team of expert technicians will get back to you within 24 hours to guide you to the nearest authorized repair shop in your area. We understand how important it is to have a functioning bike, and we're committed to ensuring that you have the best riding experience possible. So don't hesitate to contact us for any assistance you need.
We have partner store at your local area to provide the fast response possible, and we have service center in German and Unite State provide smooth experience when it comes to the case of spare part shipment, exchange of e-bike, etc..