At Urtopia, we are committed to providing you with top-notch after-sale service.
If you encounter any easily operable issues after receiving your e-bike, such as adjusting the brakes or adding oil to the brake, you can take your bike to any nearby authorized repair stores, and we will cover the repair fee.
For more complex issues, we offer two ways to provide help. You can deliver the bike to any nearby authorized repair stores, and with our assistance, we will ensure that it gets fixed as quickly as possible. Alternatively, we may need to arrange for the e-bike to be shipped back to our after-sale service center to provide the necessary help.
We understand that timely support is crucial when it comes to after-sale service. Our experienced and dedicated after-sale service team is always ready to help you.
You can reach us by email at email@example.com, we also provide phone call and zoom video call. At Urtopia, we are committed to providing our customers with an exceptional e-bike experience, and we will do everything in our power to ensure that you receive the support you need.
Here you can find our after-sale service in the local area.
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