Yes. Any bike is required to be locked with a physical lock.
Our Ebikes are less likely to be stolen because we have trigger alarms GPS tracking. If it does get stolen, the thief can't use the electricity because they don't have fingerprints, and as long as the car has electricity, you can see your bike's location through the app.
But that doesn't mean Urtopia doesn't need to buy a physical lock to lock.
Here are 3 stories of customers who got their stolen Urtopia back through the app: https://newurtopia.com/blogs/family-story/the-smartest-e-bike-you-ll-never-lose