Fingerprint sensor not recognise my finger. April 10, 2023 11:26 Updated Please make sure your fingers and the button are dry and clean. And you can also record the fingerprint again from different angles to increase the recognition rate. If the issue persists, please contact us at email@example.com Related articles How can I upgrade to the latest firmware? Why is there no Samsung logo on the outside of the battery? What happens if I want to return my Urtopia?