Fingerprint sensor not recognise my finger. April 10, 2023 11:26 Updated Please make sure your fingers and the button are dry and clean. And you can also record the fingerprint again from different angles to increase the recognition rate. If the issue persists, please contact us at care@newurtopia.com Related articles Bike does not turn on Cannot recognise fingerprint. What is the recommended tire PSI for the Carbon 1P/Chord/ChordX? Can I Customize My Urtopia E-bike? What measures can be taken to protect the battery during winter months or adverse conditions?