At Urtopia, we are passionate about creating the ultimate riding experience for our customers. Our focus on technology and design sets us apart from other brands, and we pride ourselves on providing exceptional customer service and support.
Our products are unique and innovative, featuring materials like carbon fiber and manufacturing processes like liquid forging that give our bikes a high-tech, futuristic look. When you ride an Urtopia ebike, you'll be the coolest one in the street.
But we're not just about looks - our bikes are the smartest ebikes on the market, thanks to our cutting-edge algorithms and control technology. Our bikes are equipped with GPS, torque, speed, gyroscope, etc. All of these sensors work together and under our intelligent algorithms to provide a seamless and intelligent riding experience, with features like theft prevention, bike finding, and user community, as well as smart online repair and maintenance services.
We believe in providing exceptional customer service and support. Our internal aftersales service team includes English and German-speaking customer service representatives and technical support personnel. We strive to respond to user requests within 24 hours, diagnose and develop solutions to problems, and provide personalized and attentive support to our customers.
In the United States and Germany, we work with partners to build aftersales centers, manage spare parts, and provide in-store repairs and maintenance services in over 20 stores in the US and over 30 stores in Germany. Our goal is to provide our customers with the best possible riding experience and to be there for them every step of the way. Choose Urtopia and join us on the ride of a lifetime!